Refund policy

Product(s) can be exchanged/returned to our Warehouse within 14 days from the date of delivery.
Please note:

• The product must be unused
• All tags must be intact
• Packing should be in original condition
• Invoice must be attached

Note:

• Products bought on sale are NOT eligible for exchange.
• Color variation due to lighting or monitor settings is not a valid reason for exchange.
• Any extra fabric or patches used in shoots will only be provided if mentioned in the product description.

Local Orders (Within Pakistan)

• Size exchange of full-priced items is allowed (if stock is available) by sending the product back to our warehouse via local courier within 14 days of delivery.
  ➤ Return courier charges are not covered by Zahhan.
• Exchange for a different item is allowed on full-priced items only by sending it back via local courier within 14 days.
  ➤ Any price difference and courier charges are to be paid by the customer.
• If you receive a wrong or defective item, we offer a free pickup service. Alternatively, you may return the item yourself once our representative approves your claim, and we will issue store credit to cover the courier charges.
  ➤ Claim must be made within 14 days of delivery.
  ➤ Replacement process may take up to 3 weeks, depending on stock availability.
• No courier reimbursement is provided unless requested by our representative.
• Please follow washing instructions strictly.
  ➤ For unstitched fabric, pre-soaking and drying is advised to avoid shrinking.
• The current exchange rate will apply on all refunds/exchanges.
• If the returned item goes on sale, compensation will be based on the sale price, not the original price.
• After return assessment, you may be offered an exchange.

Contact our customer service team via:
UAN/WhatsApp: +92 337 2499451
Email: customercare@zahhan

Refund

• We have a No Refund Policy. Refunds may be allowed only in exceptional cases (e.g., out-of-stock or defective products).
• Refunds are credited back to the original payment method within approximately two weeks of processing.
• Depending on your bank, it may take up to two billing cycles for the refund to appear on your statement.
• Shipping and handling costs are non-refundable.
• We will not process refunds if the customer refuses to accept the parcel.
• If only part of a paid order is out of stock, a partial refund will be issued. If the entire order is cancelled, a full refund will be processed within two weeks.
• Current exchange rate will apply on all refunds.

Authenticity

Zahhan is not responsible for items purchased from unauthorized sellers or individuals. We strongly recommend placing orders only from:

• Our official website: www.zahhan.com
• We do not support purchases made via Facebook, Instagram pages, or unauthorized resellers.